Complete Support

When you purchase an E.H. Wachs product, you’re partnering with the industry leader in portable weld prep machine tools. That partnership means the equipment you buy today will be supported with the training, service, parts and upgrades that keep these machines working in the field, day in and day out, year after year.

A Partner, Not a Competitor

Purchasing one of our products is more than just buying a tool. You’re acquiring ownership in the most complete, versatile pipe cutting and machining system offered anywhere. With the wide range of tooling, accessories, power supplies and expert advice we offer there’s virtually no cutting, beveling, facing or orbital welding task we can’t help with.

Everyone claims they offer the best customer support, but at ITW-OCW we back that up, each and every day. We support our standard machines with a great warranty, but support means more to us. It means partnering with manufacturers who understand what it takes to complete projects on time and under budget. Like the ability to rent machines, to manufacture custom tooling, to modify standard products, and supply the most advanced high purity welding equipment available anywhere.

Complete Support before and after the sale includes knowledgeable sales and service personnel, advanced training options, available onsite technicians, factory service and rentals plus OEM tooling and parts. Support also means that, unlike other machine tool manufacturers, when you partner with E.H. Wachs and Orbitalum for equipment you’re not competing against us for service.

At ITW Orbital Cutting & Welding we take pride in saying we don’t just build machines, we build relationships - one customer at a time.